Frequently Asked Questions

COVID-19 NOTICE

Due to COVID-19 restrictions and heavy amounts of online ordering across the globe, there has been some delays to delivery times. This may affect your order and delay it's time of arrival.


Manufacturing Information


Every piece in our range has been designed in Brisbane, Australia. Although some pieces are individually made in our studio in Brisbane, Australia. Some pieces are made by our overseas manufacturers. Please see each product description to see where your garment has been made. 


Some items are produced by our manufacturers, overseas. We work closely with them daily to collaborate on the perfect designs and fit for our range. Through our agent, we have engaged with a small factory that holds a safe working environment for their employees as well as fair pay. Items are not mass produced. 

Shipping And Parcel Information


DISPATCH
1-3 days
STANDARD POST
3-7 days
POTENTIAL COVID DELAY
7-10 days
DISPATCH
1-2 days
EXPRESS POST
2-4 days
POTENTIAL COVID DELAY
4-6 days

We send all domestic and International parcels via Australia Post. Please allow 3 days for your order to be dispatched.


Domestic Standard shipping: 3-5 Days

Domestic Express shipping: 1-2 Days 


International standard shipping - approximately 2 weeks 

Returns


We unfortunately do not offer refunds or returns on orders. 


This includes but is not limited to change of mind and incorrect size selected. Your request for a refund will be audited and a fair decision will be made. An example of a fair refund is for faulty garments and refunds will likely only be offered for that reason. Please ensure you read the sizing guide and view pictures carefully before purchasing and contact us if you have any questions regarding one of our products or polices. 


Please note that face masks, socks or underwear cannot be returned or exchanged for sanitary reasons. Not all mask are going to fit perfectly. Please take this into consideration prior to placing your order. 

Important Product Information


Tie Die T-Shirts

Our T-Shirts have been designed in Brisbane and manufactured overseas. Each shirt is hand tie-dyed individually so that no garment is the same. 


Tie Dye orders are made to order (MTO) and the lead time is one week (Not including shipping time). Meaning these shirts do not abide by the shipping information above.


Cold hand wash separately. Check label on garment for instructions. 

Rainbow Reflective Over-Shirt

All shirts run true to the provided sizing chart at the time of shipping. Shirts will maintain their sizing measurements given that you follow the wash & care instructions on the tag and the product page.

  • Cold Hand Wash Allowed. Separate from any other materials.

  • Cool Iron Allowed (No Steam or Heat)

  • Only Air Dry

  • Do not bleach

  • Do not wring material (Squeeze or Twist)

  • Do not tumble dry (Air Dry Only)

  • Do not Iron any print onto the material

* All care instructions can be found on the tag of your shirt

Signature Crew Neck Jumpers

All jumpers run true to the provided sizing chart at the time of shipping. Jumpers will maintain their sizing measurements given that you follow the wash & care instructions on the tag and the product page.

  • Cold Hand Wash Allowed. Separate from any other materials. Turn jumper inside out while washing.

  • Cool Iron Allowed (No Steam or Heat)

  • Air Dry Only. Turn jumper inside out while drying.

  • Do Not Bleach

  • Do Not Tumble Dry

  • Do Not Dry Clean

  • Do Not Soak

  • Do Not Iron On Print

  • Do Not Iron Trim

* All care instructions can be found on the tag of your jumper

Rainbow and Silver Reflective Range

Please be mindful that the Rainbow reflective material has no stretch in it. Please read the sizing chart carefully before making your purchase.

Please note that the Reflective material can be delicate. We do not recommend using these items to work out in or put excess stress on them as it does not stretch.  

Garment Material

Our unique reflective material is a fitted fabric which has been extensively researched into, to ensure that the quality, comfort and colour of the material needs are met. 

HYSTERIA SPORT SIZING CHART

Feedback and Questions


Let's get in touch via our Contact Us page or email sales@hysteria-studios.com and we will respond as soon as possible. We would love your feedback so please email us at info@hysteria-studios.com